Terms and Conditions

Cancellation Policy

For cancellations due to visa permission rejections, written notification together with the relevant supporting documentation must be presented to ISE Ireland at least 14 days prior to the listed arrival date.

Upon receipt of the supporting documentation, 100% of the tuition fees will be refunded.

If evidence of visa refusal is not supplied within the required timeframe (at least 14 days prior to arrival), a cancellation fee equivalent to one week's full accommodation and tuition fees will apply.

Non-Refundable Fees

Students are advised to pay fees through ISE’s TransferMate account (Escrow account) for visa-required countries. For non-EU students this payment method is mandatory, as funds are held securely in a protected Escrow account pending the visa decision.

Students are advised to pay fees through ISE’s TransferMate account (Escrow account) for visa-required countries. For non-EU students this payment method is mandatory, as funds are held securely in a protected Escrow account pending the visa decision.

The following fees are non-refundable (this list is extensive but not exhaustive):

Express mail fee – €60
Accommodation placement fee – €70
Administration fee – €150
Bank transfer fee (rate depends on country)
Medical insurance policy issued – €150

Note: Monetary differences may occur due to currency exchange rates on the date of visa rejection notification.

Refund Stages

Refund requests must be submitted to the ISE Accounts Department using the official refund request form.

A decision is normally made within five working days, although it may take up to two weeks.

Refund FAQ

Once a non-EEA student arrives in Ireland and has their passport stamped by the Garda National Immigration Bureau (GNIB) at the port of entry, they are deemed to be an ISE student and no refund will be issued.

Similarly, if a student has received a visa from an Irish Embassy abroad, they are also considered an ISE student and no refund will be made.

If a student visa application is refused, ISE will refund fees paid minus an administration fee of €150, provided that:

all original enrolment documents are returned
the original visa refusal letter is supplied

If a student cancels their course, ISE will refund fees paid minus the €150 administration fee, provided that written cancellation is received at least 21 days before the course commencement date.

If a visa application is refused because of false or misleading information, the student will not be entitled to any refund.

Students are responsible for ensuring all submitted information is accurate.

No. Once classes have commenced, no refunds are issued for missed classes or early withdrawal from a course.

If an unexpected situation occurs and proof is provided, credit may be issued for unused paid weeks. This credit will remain valid for six months from the first missed day.

Although this is unlikely, ISE reserves the right to adjust course dates if necessary to improve course delivery or examinations.

Such changes do not affect the student’s terms and conditions, therefore no refund will be issued.

Making a Booking

Bookings can be made by completing the online registration form.

All sections of the form must be completed clearly.
The school will acknowledge bookings within five working days.
Once full payment is received and all information is provided, a Letter of Acceptance will be issued.
ISE reserves the right to refuse bookings.
A non-refundable registration fee of €80 applies.

Fee Payments

Full payment must be made four weeks before the course start date.
Bookings may be cancelled automatically according to the cancellation policy if payment deadlines are not met.
Payments are accepted in. EURO only.
Payments may be made via Bank Transfer or TransferMate.
All bank charges are the responsibility of the student or agency.
Payments must include the invoice number and student’s full name. Without this information, payment receipt cannot be guaranteed.

Course Cancellation Policy

Written notice of cancellation must be provided at least four weeks before the course start date.
Course fees cannot be refunded without documented visa refusal evidence when required.
Courses cannot be transferred to another student or family member at any time.
Unused tuition weeks cannot be reassigned to another student.

Course Change Policy

Requests to change between morning or afternoon schedules must be made at least 14 days before the course start date.
If approved, the existing course will be cancelled and a new booking created under the current price list. New applicable fees (course, accommodation, registration, placement, insurance and exam fees) may apply.
Promotional prices are valid only for the period stated in the price list.
Requests made seven days before the course start date cannot be accommodated.
Course changes are only possible before the GNIB appointment, when the student’s six-month timetable is confirmed. After the GNIB appointment, timetables cannot be modified due to visa regulations.
Course changes can only begin the following Monday (or Tuesday if Monday is a public holiday), subject to:
- seat availability in the appropriate class level
- full payment of any outstanding fees by the preceding Friday
Course breaks are not permitted once the course has commenced.

Nationality Mix Disclaimer

ISE Ireland welcomes students from many different countries and aims to maintain a diverse international environment in all classes and accommodation. However, the nationality mix may vary depending on the time of year, course demand and student levels. In particular, lower-level classes may have a predominance of students from a specific nationality during certain periods.

Visa and Immigration Information

Students are responsible for ensuring that they meet all Irish visa and immigration requirements before travelling to Ireland.

Depending on nationality and the duration of the course, some students may require a Short Stay ‘C’ Study Visa (for courses under 90 days) or a Long Stay ‘D’ Study Visa (for courses longer than 90 days). Students staying longer than 90 days must also register with Irish Immigration authorities after arrival in Ireland.

Students should consult the official Irish Immigration website for the most up-to-date visa requirements, documentation and procedures: https://www.irishimmigration.ie/

ISE Ireland cannot be held responsible for visa decisions made by Irish immigration authorities.

Students are advised not to book flights or make travel arrangements until their visa has been approved.

Accommodation Terms and Conditions

All accommodation is subject to availability.
Accommodation placement fee: €70.
Accommodation fees are non-refundable.
Student residences operate on a aturday–Saturday or Sunday–Sunday basis.
En-suite rooms are available upon request for an additional fee.
Minimum booking: 4 weeks (Dublin and Waterford).
Additional fees may apply during high season (June–September, Christmas and New Year).
Special requests may incur additional charges.
Twin rooms are available only for students travelling together.

Accommodation Cancellation

Less than 14 days before arrival – no refund.
Between 14 and 30 days before arrival – refund minus placement fee (€70) and one week of accommodation.
More than 30 days before arrival – refund minus placement fee (€70).

After arrival, accommodation payments are non-refundable, including shortened stays.

Students should book and pay accommodation at least four weeks in advance to avoid disappointment.

Accommodation details are sent only after full payment confirmation.

Student apartments are self-catering (no meals included).

Accommodation – Host Families

Host family accommodation follows a Saturday–Saturday or Sunday–Sunday schedule.
Extra nights may be requested subject to availability.
If a host family change is requested, ISE will discuss the matter with both the student and the host family before making a decision.
Prices include half board Monday–Friday (breakfast and evening meal) and full board on weekends.
Students may stay up to 45–60 minutes from the school by public transport.
Families host students from multiple nationalities.
Special requests (dietary needs, pets, children etc.) must be made during the initial booking.

Additional Terms for Junior Students

A Parental Consent Form.is required for all students under 18.
Students with medical or dietary requirements may be accepted at ISE’s discretion.
ourses begin on Mondays only.
Junior accommodation is shared rooms only.
Alcohol, drugs or prohibited substances are strictly forbidden.Violations result in immediate dismissal without refund.

Curfew Rules

Under 14 years: home by 9:00 (unless with host family)
Ages 15–16: home by 21:00
A Ages 17–18: home by 22:00

Students under 18 may not enter pubs or purchase alcohol under Irish law.

COMPLAINTS POLICY

The International School of English welcomes feedback from students. We take informal and formal complaints seriously and follow a standard school procedure when dealing with them. We will respond to your complaints promptly and courteously.

We acknowledge written complaints within 48 hours of receipt.
We address complaints immediately, opening an investigation that will include: meeting with the claimant, witnesses etc. and investigating the issue in detail.

Students have the right to make a complaint about any aspect of their programme as per their visa regulations and the ISE school policy. Students can come forward with complaints or grievances on any of the following aspects of the service provision or product at ISE:

Administration and Admissions
Academic Programme or Staff
Facilities, Maintenance and Services
Operations and Management
Booking and Sales
Social Events (Activities and Excursions)
Accommodation and Host Family
Other Ancillary Services

ISE Student Complaint Resolution Procedure

The student’s first point of contact regarding any general grievance is Student Welfare Officer (SWO) Karolina ISE (ISE Dublin) or Sahar Takallou ISE Waterford (Centre Manager Waterford)
The first point of contact related to n academic grievance or teaching staff grievance is the Assistant Academic Manager Sozina Tzepapadaki (Dublin) or Academic Manager Megan Lynch (Waterford)

1) Students are encouraged to raise concerns informally in the first instance with:

tudent Welfare Officer (SwO)
Centre Manager (CM)
Academic Manager or Assistant Academic Manager (for academic issues)

2) If the issue is not resolved informally, the student must submit a formal complaint in writing via:

Email or written document to the school administration The complaint should include:
Full name and student ID (if applicable)
Description of the issue
Relevant dates and details
Any supporting evidence

Acknowledgement

ISE will acknowledge receipt of the complaint within 48 hours.

3) In cases where the CM/SWO cannot directly resolve the issue, they identify the appropriate member of the management team with responsibility for that area and forward the complaint onto them.

4) The relevant manager/staff member will investigate the issue and decide on the course of action to follow. This will involve liaising with other members of staff that may be involved in the complaint and working with them to find a satisfactory, preferably positive, solution to the issue.

5) The relevant manager/staff member will meet the student to propose a solution to the issue as early as reasonably possible, but not later than five working days after the complaint is recorded. If Steps 1. to 4. above fail to resolve the issues and (the) student(s) report continuing dissatisfaction then the complaint will be forwarded to the Director of Studies Panos Argyris (Dublin) or Megan Lynch (Waterford). If the complaint has not already been put in writing, the student will be required to do so at this stage.

6) The Director of Studies will:

Meet with the student(s) and/or members of staff involved
Review the progress on the proposed solutions and its appropriacy
Determine future action if necessary

7) Internal Appeals: If the student is not satisfied with the outcome of the formal complaint, they may submit an appeal in writing within 5 working days of receiving the decision. The appeal will be reviewed by a senior member of staff not previously involved in the complaint (e.g. Director of Operations or Academic Manager of the other campus).

A final internal decision will be issued within 10 working days of receiving the appeal.

8) If the complaint is not related to academic matters and you are unhappy with the response to your complaint, you can contact ISE’s Director of Operations: Darragh Price (darragh@iseireland.ie) with details of your complaint.

9) External Appeal: If the student remains dissatisfied after exhausting the internal process, they may refer the complaint to an independent external body. Relevant bodies may include:

Marketing English in Ireland (MEI), if applicable
Quality and Qualifications Ireland (QQI)
Relevant consumer protection bodies

ISE will provide full contact details and guidance on how to proceed upon request.

10) All complaints will be handled confidentially

11) Records will be securely stored

12) Documentation will be retained for quality assurance purposes

Total Timeframe

ISE aims to resolve all complaints, including the appeal stage, within 20 working days,where reasonably possible.

School Rules

The International School of English aims to provide quality education in an enjoyable and safe environment. In order to create a positive learning environment for all of our students, we have a number of rules that we expect every student to follow.

We wish to offer our students the most fulfilling and enriching learning experience whilst studying at ISE so we ask that only English is spoken on the school premises and on excursions. We feel this will really help you develop your language skills and also means that all students, regardless of their native language and nationality can actively participate and communicate with one another.
Morning classes start at 09.00 and afternoon classes start at 13.45. You will not be given attendance if you are more than 5 minutes late. Furthermore, you cannot be 5 minutes late consistently. Please do not ask your teacher to give you attendance anyway. If you leave the class before the end, you also cannot be given attendance for this part of the lesson.
So that you can fully participate and benefit from your classes, do not use your mobile phone during the lesson. Using your phone distracts you from the task and will most likely annoy your teacher and your classmates. As a courtesy to them, please keep your mobile in your bag, you can check your messages during the break.
Smoking is not permitted inside the school building or at the front door. There is a smoking area at the back of the school, by the canteen which you can use.
ISE keeps a record of your attendance. If you are on a student visa, your attendance must be at least 85%. Please see Attendance Rules for more information.
Students attending ISE are expected to treat their fellow students, and ISE staff members with respect and courtesy at all times. This is expected when students are on the school premises, and when on a school excursion. No form of verbal, physical abuse or bullying will be tolerated. Discrimination against any race, gender, nationality, sexual orientation or age will also not be accepted.
Other unacceptable behaviour not accepted by ISE includes: selling, distributing and/ or being under the effect of drugs or alcohol on the school premises or on an excursion; wilful damage to school property; filming or photographing a student or staff member without their consent; theft of school property; accessing, storing and/or sharing any offensive material which is offensive, pornographic or threatening in any way.