Attendance, Immigration Compliance and Disciplinary Procedures (Dublin)

ISE expects students to attend all of their classes. The following rules and procedures are in place to help students make the most of their time at ISE and to ensure compliance with immigration requirements, where applicable.

ISE reserves the right to initiate expulsion procedures in cases of sustained absenteeism, particularly for students with immigration requirements (ISE visa-sponsored students).


1) Student Contact Details

Students in Ireland are contacted using the email address provided during the admission/enrolment process. It is the student’s responsibility to inform the school of any changes to their email or postal address. This will also be confirmed during induction as part of the induction checklist and acknowledgement process.

2) Attendance Requirement (Non-EU / Non-EEA Students)

Students subject to immigration (visa sponsorship) requirements must maintain a minimum attendance of 85%, in line with ILEP regulations.

The permitted absence allowance (up to 15%) exists to account for situations such as immigration appointments, illness, exams, essential appointments, and other justified circumstances. However, students must still ensure their overall attendance remains at or above 85%.

ISE keeps a formal record of student attendance and punctuality and is obliged to report poor attendance to Irish Immigration authorities where required.

3) Reporting Absence and Medical Certificates

If a student is absent due to illness, they must notify the Designated Attendance Officer (DAO) by email on the first day of absence:

Email: attendance@iseireland.ie
(If the DAO is unavailable, students must contact the Director of Studies.)

Medical certificates must be submitted immediately upon return. Late medical certificates will not be accepted to justify absences.

All medical certificates submitted are retained on file. Approved leave does not improve a student’s attendance percentage; it only clarifies the reason for absence. Attendance percentage is earned only through physical presence in class.

4) Punctuality and Attendance Recording

  • Students are expected to attend classes each day and be punctual.
  • If a student arrives 15 minutes late or more, they are marked absent for that segment.
  • If a student leaves 15 minutes early or more, they are marked absent for that segment.
  • If a student is consistently late (even by 1–14 minutes), attendance may be withheld.
  • If a student reaches 25% or more uncertified absence within the first six weeks of their programme, ISE may be required to inform immigration authorities.

5) Warning Letter Procedure and Meetings (Attendance Below 85%)

Attendance issues are addressed through ISE’s Attendance Policy and Procedures (see Student Handbook). Where attendance remains unresolved, ISE may initiate the expulsion process.

Standard Warning Timeline (Typically 5 Weeks)

  1. Stage 1 — Warning Letter 1
    Issued when attendance drops below 85%.
    The student is given two weeks to improve.
  2. Stage 2 — Warning Letter 2
    Issued if attendance remains below 85% after Stage 1.
    The student is given two further weeks to improve.
  3. Stage 3 — Formal Meeting 1 (A)DoS
    The student is invited to a formal meeting with the (A)DoS.
    The student is given one week to improve.
  4. Stage 4 — Final Warning / Suspension Letter
    Includes an invitation to Formal Meeting 2 with the Director of Studies and a 24-hour deadline to respond.
    Failure to respond may result in expulsion.

6) Expulsion Procedure (Attendance)

Steps Involved

  • Formal meeting with the student, attendance officer, and a manager
  • (If required) a second formal meeting
  • Issue of a final warning (in writing)
  • Issue of an expulsion notice (in writing)

The expulsion procedure is normally activated once attendance falls to 50% or below, though final decisions remain at the discretion of the School Director.

Students expelled due to absenteeism are not entitled to refunds, as per the Terms and Conditions.

7) Absenteeism Escalation (Serious or Ongoing Cases)

Persistent unresolved attendance issues or failure to attend formal meetings may lead to expulsion procedures.

Designated Attendance Officer (DAO)
Email: attendance@iseireland.ie

Final decisions regarding suspension, expulsion, and appeals lie with the Director of Studies.

8) School Rules (Dublin)

  • Only English should be spoken on school premises and on excursions.
  • Class times:
    • Morning 09:00
    • Afternoon 13:00
  • Students more than 5 minutes late will not be given attendance.
  • Leaving class early may result in loss of attendance for that lesson.
  • Mobile phones must not be used during lessons.
  • Respect towards staff and students is mandatory at all times.
  • Unacceptable behaviour includes drugs, alcohol, property damage, unauthorised filming, theft, and accessing or sharing inappropriate material.

9) Record Keeping and Communications

All written communications related to warnings, meetings, suspension, and expulsion are logged and retained. Where required, relevant details may be shared with Irish Immigration authorities.

Attendance, Immigration Compliance and Disciplinary Procedures (Waterford)

ISE expects students to attend all of their classes. Regular attendance and punctuality are an integral and essential part of the learning process.

All students are expected to attend 100% of their classes. Regular attendance is required to successfully complete the programme of study. For visa students, GNIB requires a minimum attendance of 85%. Students who fail to meet this requirement will be subject to disciplinary procedures as outlined below.

Attendance is recorded daily and calculated automatically through the CMS.


1) Attendance Recording and Punctuality

  • Students must arrive by 09:00 for morning classes.
  • Students who arrive up to 5 minutes late may be admitted as an exception and receive attendance; this must not become habitual.
  • Students arriving later than 5 minutes will be marked absent, although they may be allowed to enter the classroom.
  • Students must return from breaks on time. Late return results in being marked absent.
  • Students who leave class before the end of the lesson will be marked absent for that period.
  • Attendance is entered weekly into the CMS and calculated digitally.

2) Visa Compliance

The College is legally obliged to provide attendance records for visa students to the relevant authorities upon request. Regular or long-term absences must be reported to GNIB in compliance with Irish immigration regulations and ILEP requirements.

  • Students must notify the school as soon as possible if they are unable to attend classes.
  • Grades and academic progress are not directly affected by excused absences.
  • It is the student’s responsibility to catch up on missed work.
  • Medical absences are authorised only with a valid medical certificate from a registered GP or hospital.
  • Medical certificates must be presented to the Centre Manager within one week of the illness.
  • Uncertified absences will be recorded as absences. No authorisation is granted for casual absences.
  • At the end of the programme, visa students’ attendance records, exam information, and relevant documentation are submitted to GNIB for review.

3) Planned Absence and Course Freeze

  • Students planning an absence must inform the Centre Manager at least one week in advance.
  • Holidays may only be requested after three months of study.
  • Satisfactory attendance is required to request holidays.

In cases of serious illness or death of a close family member, a student may request a course freeze. The student must email the Centre Manager with an explanation and supporting medical documentation. The request will be reviewed by the Centre Manager and the Director of Studies. If approved, the course will be frozen and resumed at a later date.

4) Attendance Warnings and Disciplinary Process

Students are required by Irish law to maintain a minimum 85% attendance.

Warning Stages

  1. First Warning
    If attendance falls below 85% over a two-week period, the student receives a warning email requesting an explanation. The warning is logged on the CMS.
  2. Second Warning
    If attendance does not improve within the following two weeks, a second warning email is issued and recorded.
  3. Suspension Warning
    If attendance remains unsatisfactory after the second warning and no justification is provided, a suspension notice is issued. The student has 24 hours to confirm their intention to attend classes daily.

Failure to respond may result in:

  • Removal from the register
  • Expulsion
  • Notification to GNIB

If the student responds and commits to daily attendance, they remain registered but are closely monitored. Any further absences will result in immediate expulsion.

Students absent for a full two-week period without explanation will be contacted. Failure to respond will initiate the suspension process.

5) Expulsion Policy

Expulsion is considered a last resort and may occur if a student fails to comply with attendance, progress, or behavioural policies.

Expulsion is issued by the Centre Manager in consultation with the Director of Studies. Grounds include, but are not limited to:

  • Persistent attendance below required levels
  • Failure to engage with disciplinary procedures
  • Continued disregard for ISE policies

6) Appeal and Re-admission Policy

Students may appeal an expulsion within 48 hours of receiving the expulsion letter, based on valid grounds such as health or family emergencies.

Appeals must be submitted in writing to the Director of Studies, with supporting documentation. ISE reserves the right to approve or reject re-admission requests and may impose additional conditions.

An appeal hearing may be requested. All proceedings are handled confidentially.

7) Exam Policy (Non-EEA Students)

All Non-EEA students enrolled on 25-week programmes for visa purposes must complete an end-of-course exam recognised under the ILEP list.

All students must:

  • Be registered with the awarding body before or at the start of the programme
  • Sit the end-of-course exam
  • Failure to do so may negatively impact future immigration status

Exam Registration and Preparation

  • All Non-EEA students are automatically enrolled in an end-of-course exam.
  • Exam participation is mandatory as stated in the Student Contract.
  • Courses include structured exam preparation aligned to student level.
  • Students are contacted at least three months before course completion.
  • Exam information and deadlines are displayed on student noticeboards.
  • Copies of exam certificates are securely stored for validation.

Exam Rules and Responsibilities

  • Exam dates and times cannot be changed once registered
  • No refunds for absence, lateness, or missing documentation
  • Students must bring valid photo ID
  • Students must keep their email details up to date
  • Students must follow the awarding body’s code of conduct
  • Exam fees must be paid in full where applicable

8) Student Conduct Policy

ISE is committed to providing a respectful, inclusive, and safe learning environment.

Students are expected to:

  • Speak English on school premises and excursions
  • Arrive on time and respect class routines
  • Refrain from using mobile phones during lessons
  • Treat staff and fellow students with respect at all times

The following behaviour is not tolerated:

  • Abuse, bullying, or discrimination
  • Possession or use of drugs or alcohol
  • Damage or theft of property
  • Accessing or sharing offensive material

Disciplinary action may include warnings, suspension, or expulsion depending on severity.

9) Student Holiday Policy

  • Holiday requests must be submitted at least one week in advance
  • Students must complete three months of study before requesting holidays
  • Academic year students may take up to two months of holiday over the programme
  • Holiday eligibility depends on attendance
  • Work-hour permissions follow Irish immigration regulations

10) Complaints Procedure

ISE welcomes feedback and handles complaints professionally and confidentially.

  • Complaints are submitted to academic or management staff
  • A formal response is provided within 3 working days
  • If unresolved, complaints may be escalated to the Director of Operations

11) Child Safeguarding Statement

ISE is committed to safeguarding students under the age of 18 in line with the Children First Act 2015.

Safeguarding measures include:

  • Garda vetting of staff
  • Staff training
  • Controlled visitor access
  • Clear reporting procedures

All safeguarding concerns are handled confidentially and in accordance with national guidelines.

Accreditation's & Memberships

ISE is recognized by QQI / ACELS, a service of Quality and Qualifications Ireland, for English Language
Teaching (ELT). ISE is also a member of ELE Ireland (English Language Education). ISE is an authorized
Trinity College London examination centre in Dublin.

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