Cancellation Policy

For cancellations due to visa permission rejections, written notification together with the relevant supporting documentation must be presented to ISE Ireland at least 14 days prior to the listed arrival date.

Upon receipt of the supporting documentation, 100% of the tuition fees will be refunded.

If evidence of visa refusal is not supplied within the required timeframe (at least 14 days prior to arrival), a cancellation fee equivalent to one week's full accommodation and tuition fees will apply.

Non-Refundable Fees

Students are advised to pay fees through ISE’s TransferMate account (Escrow account) for visa-required countries. For non-EU students this payment method is mandatory, as funds are held securely in a protected Escrow account pending the visa decision.

The following fees are non-refundable (this list is extensive but not exhaustive):

If evidence of visa refusal is not supplied within the required timeframe (at least 14 days prior to arrival), a cancellation fee equivalent to one week's full accommodation and tuition fees will apply.

• Express mail fee – €60
• Accommodation placement fee – €70
• Administration fee – €150
• Bank transfer fee (rate depends on country)
• Medical insurance policy issued – €150

Note: Monetary differences may occur due to currency exchange rates on the date of visa rejection notification.

Refund Stages

Refund requests must be submitted to the ISE Accounts Department using the official refund request form.

A decision is normally made within five working days, although it may take up to two weeks.

Making a Booking

Bookings can be made by completing the online registration form.

• All sections of the form must be completed clearly.
• The school will acknowledge bookings within five working days.
• Once full payment is received and all information is provided, a Letter of Acceptance will be issued.
• ISE reserves the right to refuse bookings.
• A non-refundable registration fee of €80 applies

Fee Payments

• Full payment must be made four weeks before the course start date.
• Bookings may be cancelled automatically according to the cancellation policy if payment deadlines are not met.
• Payments are accepted in EURO only.
• Payments may be made via Bank Transfer or TransferMate
• All bank charges are the responsibility of the student or agency.
• Payments must include the invoice number and student’s full name. Without this information, payment receipt cannot be guaranteed.

Course Cancellation Policy

• Written notice of cancellation must be provided at least four weeks before the course start date.
• Course fees cannot be refunded without documented visa refusal evidence when required.
• Courses cannot be transferred to another student or family member at any time.
• Unused tuition weeks cannot be reassigned to another student.

Course Change Policy

• Requests to change between morning or afternoon schedules must be made at least 14 days before the course start date.
• If approved, the existing course will be cancelled and a new booking created under the current price list. New applicable fees (course, accommodation, registration, placement, insurance and exam fees) may apply.
• Promotional prices are valid only for the period stated in the price list.
• Requests made seven days before the course start date cannot be accommodated.
• Course changes are only possible before the GNIB appointment, when the student’s six-month timetable is confirmed. After the GNIB appointment, timetables cannot be modified due to visa regulations.
• Course changes can only begin the following Monday (or Tuesday if Monday is a public holiday), subject to:
  1. seat availability in the appropriate class level
  2. full payment of any outstanding fees by the preceding Friday
• Course breaks are not permitted once the course has commenced.